![]() ![]() Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative Refunds will be processed within 14 business days of purchase expiration. Please be aware that when you visit one of our Quest Patient Service Centers: Scheduled appointments are strongly encouraged and will receive priority. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Click 1 of the categories below, or use Search by keyword (above), to find answers to frequently asked questions. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.Confidently and securely access your upcoming appointments, lab results. View, change or cancel an existing appointment. Appointments take priority over walk-ins. Make an appointment now and youll have little to no wait time when you arrive. ![]() ![]() In some states, applicable taxes are non-refundable as well. Quickly find an appointment thats convenient for you. Confidently and securely access your upcoming appointments, lab results, and more with a free MyQuest ® account. Available for purchase at our online store. If you already have a doctor’s order, schedule your appointment here. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. If you’re looking for a COVID-19 test, see if you are eligible for 0 out-of-pocket testing. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund.Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. Purchase your test online, on your terms, and schedule an appointment at one of our 2000+ locations. Its easy to schedule or reschedule lab tests for the time and place thats most convenient for you. For home collection kits with lab processing and resulting: Get in and out faster when you book an appointment. These home collection kits cannot be canceled and are nonrefundable. You will receive an email confirming your refund is being processed.įor home collection kits which can be used and resulted at home. Your refund will be processed within 7-14 business days. In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. Online specimen collection scheduling - just another way that Quest Diagnostics Employer Solutions is making drug testing more convenient.įor more information about drug testing, visit our website.You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. If you have additional questions please contact your sales representative or the National Customer Support Center at 80. The custody-and-control form he or she received when the drug screen was set upĪs always, walk-ins are also welcome, on a first come, first served basis.If your donors do not have access to the Internet they can call 1-88 to set up their appointments.Įach donor must bring the following items when he or she visits a PSC: Our online scheduling tool is available 24 hours a day, 7 days a week. Follow the instructions to make an appointment for the time that best meets your needs.(Please note that not all PSCs offer appointment scheduling.) Quickly find an appointment thats convenient for you. Select a PSC that meets your requirements and that has a “Make Appt” link in the right-hand column.The locator will display a list of PSCs based on your selection criteria.Select the reason for testing and then the type of specimen being collected.Enter your address and select the distance criteria using the drop-down box.With these reduced wait times donor satisfaction is sure to increase. Donors can locate the nearest Quest Diagnostics Patient Service Center (PSC), set up appointments and print location maps with ease, all from the convenience of their computer. With that in mind, we are happy to announce that with our online collection scheduling system, collection visits can now be booked more quickly and easily than ever. If you walk in, you will have to wait for the next available opening. One of our primary goals as your workplace drug testing laboratory is to provide fast, convenient collection and testing options that fit into your donors’ schedule. Why do I need to schedule an appointment Appointments are strongly encouraged and will receive priority. ![]()
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